Cancellation Policy

We understand that plans can change. To provide the best experience for all our customers, please review our cancellation policy below:

Cancellation Requests

All cancellation requests must be submitted in writing via email to info@localtalestravel.com.

Standard Cancellation Term

The following standard cancellation policy applies:

• Cancellations made 7 days or more before the date of the scheduled activity are eligible for a 100% refund.
• Cancellations made between 7-3 days before the date of the scheduled activity are eligible for a 50% refund.
• Cancellations made 2 days or less before the date of the scheduled activity, as well as no-shows,are non-refundabl.

Any applicable refunds will be processed using the original payment method, subject to bank processing times.

Re-scheduling

You may reschedule your booking without a penalty if the request is made at least 7 days before the date of the scheduled activity, subject to availability.

Cancellation Policy for Shared Groups

Local Tales reserves the right to cancel any of our shared group tours if the minimum number of participants, set at 4 people, is not reached by the scheduled start time.

In such cases, Local Tales will provide a full refund of all payments made to date, without any penalties or additional fees.

Non-Attendance Policy

Failure of the Customer to attend the scheduled activity without prior notice (no-show) results in no refund of any amounts paid.

Force Majeure

In the event of cancellations due to unforeseen circumstances beyond your or our control (e.g., severe weather, natural disasters, government restrictions), we will offer:

• Rescheduling without penalty
  or
• A full refund, depending on the situation.