+30.6947665022
[email protected]
Login
Sign UpLoginSign Up
Welcome to Local Tales! Before you finalize your booking with us, we kindly ask that you carefully review these Terms & Conditions. They outline your rights, responsibilities, and the terms governing your relationship with Local Tales.
By using our services, you confirm that you have read, understood, and agreed to be bound by these terms.
We aim to make your travel planning as smooth as possible, but it’s important to note that these terms also cover the necessary legal framework for your protection, as well as ours.
If you have any questions or need clarification at any point, our team is always here to assist you. We encourage you to reach out to us before making any bookings to ensure you’re fully informed and prepared for your upcoming travel experience.
Making a booking with Local Tales is easy, and we’re here to assist you every step of the way. The following details outline the process, responsibilities, and requirements for booking your travel arrangements with us.
SHARED GROUP TOURS: For shared group tours with specific time slots you can book directly through our website.
PRIVATE TOURS: For all private tours (including walking tours, half-day, full-day, etc.), please complete the enquiry form on our website or contact us directly by phone or e-mail.
Our team is available to guide you through the options and assist with any questions you may have about your personalized travel experience.
After choosing your desired trip, destination, and services (e.g., accommodations, tours, transportation), you will receive a quote outlining the total cost of the booking, including all services and any additional fees.
To confirm your reservation, you may be required to pay a deposit or the full amount depending on the nature of the service. The deposit amount will vary based on the booking details and will be communicated to you at the time of the reservation.
Upon receiving your payment, you will be sent a booking confirmation email with all the details of your reservation. It is essential that you review all the information in your confirmation for accuracy, including travel dates, accommodation details, and any special requests or notes.
If there are any errors or discrepancies in your booking details, please notify us immediately. We cannot be held responsible for any incorrect information provided by you at the time of booking.
Payments can be made via bank transfer, PayPal, or cash.
No Hidden Charges or Processing Fees apply other than those charged to you by your financial institution.
Our Bank Account information will be provided to you after your booking reservation has been confirmed.
Currency: Local Tales sells in EUR (€)
Deposit: The deposit is 30% of the overall cost for all tours.
If a deposit is paid, the remaining balance will be due 30 days prior to the tour/activity. Failure to pay the balance within the required timeframe may result in the cancellation of your reservation and forfeiture of your deposit.
Please note that your booking is not guaranteed until full payment has been received, and confirmation has been issued.
The price quoted at the time of booking is based on the rates and availability at that time. However, prices may change before the booking is confirmed due to changes in supplier rates, currency fluctuations, or other factors beyond our control. In such cases, we will notify you of any price changes before finalizing your reservation.
If you have any special requests or requirements (e.g., dietary restrictions, wheelchair assistance, room preferences), please inform us at the time of booking.
We will do our best to accommodate these requests, but please note that they are subject to availability and may incur additional charges.
We cannot guarantee that all special requests will be fulfilled, as they depend on the availability and policies of the service providers.
For group bookings (typically 10 or more passengers), please contact our team directly. Special terms and conditions may apply to group reservations, including higher deposits, custom itineraries, and different payment schedules.
Group bookings are subject to availability and may require additional documentation to complete the reservation process.
We understand that plans can change. To provide the best experience for all our customers, please review our cancellation policy below:
You may reschedule your booking without a penalty if the request is made at least 7 days before the tour date, subject to availability.
If you fail to show up on the tour date without prior notice, no refund will be issued.
In the event of cancellations due to unforeseen circumstances beyond your or our control (e.g., severe weather, natural disasters, government restrictions), we will offer:
Local Tales does not provide travel insurance as part of our services. We strongly recommend that all customers obtain comprehensive travel insurance to protect against unforeseen circumstances such as trip cancellations, medical emergencies, lost luggage, or travel delays.
It is the customer’s responsibility to ensure they have the appropriate coverage for their specific needs. Travel insurance should be arranged independently and should cover the entire duration of the trip. We advise reviewing your insurance policy carefully to ensure it provides adequate protection for your travel arrangements.
The standard language for all private guided tours is English. All other languages are provided only on request basis. Additional languages that we offer: French, Italian, Spanish, Polish, German, Dutch, Ukrainian, Russian, Turkish.
Please click here to review our Privacy Policy, which also governs the use of this website.