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This website, local-tales.com (hereinafter referred to as the “Local Tales”), operates as an online tourism office offering organized activities, experiences, and related travel services, which may be booked electronically through the website.
The website is operated by Aikaterini Koulouridi, with registered address at Ipsos, Pyrgi, Corfu, VAT number 165763263, Tax Authority DOY Kerkyra, contact phone +30 694 766 5022, and contact email info@localtalestravel.com.
These Terms and Conditions govern the access to and use of the Local Tales website, as well as all services offered through it, including the presentation, reservation, and electronic payment of organized activities and travel-related services.
By accessing, browsing, or using the website and/or completing a booking, the user confirms that they have read, understood, and fully accepted these Terms and Conditions, as applicable at the time of use.
Local Tales reserves the right to modify, update, or amend these Terms and Conditions at any time at its sole discretion. Any such changes shall become effective upon publication on the website. Continued use of the website following any modification constitutes acceptance of the revised Terms and Conditions.
If you have any questions or need clarification at any point, our team is always here to assist you. We encourage you to reach out to us before making any bookings to ensure you’re fully informed and prepared for your upcoming travel experience.
Making a booking with Local Tales is easy, and we’re here to assist you every step of the way. The following details outline the process, responsibilities, and requirements for booking your travel arrangements with us.
SHARED GROUP TOURS: For shared group tours with specific time slots you can book directly through our website.
PRIVATE TOURS: For all private tours (including walking tours, half-day, full-day, etc.), please complete the enquiry form on our website or contact us directly by phone or e-mail.
Our team is available to guide you through the options and assist with any questions you may have about your personalized travel experience.
After choosing your desired trip, destination, and services (e.g., accommodations, tours, transportation), you will receive a quote outlining the total cost of the booking, including all services and any additional fees.
To confirm your reservation, you may be required to pay a deposit or the full amount depending on the nature of the service. The deposit amount will vary based on the booking details and will be communicated to you at the time of the reservation.
Upon receiving your payment, you will be sent a booking confirmation email with all the details of your reservation. It is essential that you review all the information in your confirmation for accuracy, including travel dates, accommodation details, and any special requests or notes.
If there are any errors or discrepancies in your booking details, please notify us immediately. We cannot be held responsible for any incorrect information provided by you at the time of booking.
These Transaction Terms apply exclusively to online payments and bookings made through the Local Tales website and govern all financial transactions between the Customer and Local Tales in relation to organized activities and experiences.
Bookings are completed electronically through the website.
At the time of booking, the Customer is required to pay a deposit equal to 30% of the total activity price using a valid credit/debit card, Paypal or Bank Transfer.
No Hidden Charges or Processing Fees apply other than those charged to you by your financial institution.
Online payments are processed via secure redirection to the cooperating bank’s payment environment. Local Tales does not store, process, or have access to card details.
A booking is considered confirmed upon successful payment of the deposit.
In the case of Bank Transfer, our Bank Account information will be provided to you after your booking reservation has been confirmed.
2.3 Balance Payment
The remaining balance of the booking must be paid either:
Failure to settle the remaining balance within the required timeframe may result in cancellation of the booking without refund of the deposit.
All prices are displayed in Euros (€) and include all applicable taxes, unless otherwise stated.
The price quoted at the time of booking is based on the rates and availability at that time. However, prices may change before the booking is confirmed due to changes in supplier rates, currency fluctuations, or other factors beyond our control. In such cases, we will notify you of any price changes before finalizing your reservation.
Please note that Prices DO NOT INCLUDE, unless otherwise stated, Entrance Fees, Transportation, Lodging or Insurance of any kind. Local Tales has no control or discretion over Entrance Fees.
Please note that Local Tales is not responsible for any costs or fees related to flights, transportation, or other arrangements booked independently by the participant. Any expenses incurred outside of the tour payments are the responsibility of the participant.
If you have any special requests or requirements (e.g., dietary restrictions, wheelchair assistance, room preferences), please inform us at the time of booking.
We will do our best to accommodate these requests, but please note that they are subject to availability and may incur additional charges.
We cannot guarantee that all special requests will be fulfilled, as they depend on the availability and policies of the service providers.
For group bookings (typically 10 or more passengers), please contact our team directly. Special terms and conditions may apply to group reservations, including higher deposits, custom itineraries, and different payment schedules.
Group bookings are subject to availability and may require additional documentation to complete the reservation process.
We understand that plans can change. To provide the best experience for all our customers, please review our cancellation policy below:
All cancellation requests must be submitted in writing via email to info@localtalestravel.com.
The following standard cancellation policy applies:
Any applicable refunds will be processed using the original payment method, subject to bank processing times.
You may reschedule your booking without a penalty if the request is made at least 7 days before the date of the scheduled activity, subject to availability.
Local Tales reserves the right to cancel any of our shared group tours if the minimum number of participants, set at 4 people, is not reached by the scheduled start time.
In such cases, Local Tales will provide a full refund of all payments made to date, without any penalties or additional fees.
Failure of the Customer to attend the scheduled activity without prior notice (no-show) results in no refund of any amounts paid.
In the event of cancellations due to unforeseen circumstances beyond your or our control (e.g., severe weather, natural disasters, government restrictions), we will offer:
By completing a payment through the website, the Customer confirms that they have read, understood, and accepted these Transaction Terms.
At Local Tales, our guides are committed to providing advice and support to make your experience safe and enjoyable, both before and during each activity. However, participants are responsible for their own safety, including when crossing streets and safeguarding personal belongings.
Each participant is responsible for selecting activities that match their personal interests and physical capabilities. Participants should inform Local Tales of any allergies, dietary restrictions, or medical conditions prior to the activity, either by completing the relevant form or via email. If a participant feels unable to safely join a particular activity, they should refrain from participating.
Participants acknowledge that activities offered by Local Tales — including walking tours and private or small group shore excursions — carry inherent risks. These risks may include, but are not limited to, injury, illness, loss or damage to personal property, discomfort, or inconvenience.
The enjoyment of our tours often comes from engaging in activities beyond everyday life, which involves a degree of personal risk. Participants accept that these inherent risks are part of the experience and contribute to the excitement of travel and adventure.
All participants agree to follow any instructions provided by guides or leaders throughout the activity. Failure to comply with safety instructions may result in injury, serious harm, or permanent disability. Participants must also respect local laws, customs, and regulations, including those related to currency exchange and controlled substances. Failure to do so, or behavior that endangers oneself or others, may result in the participant being removed from the activity without entitlement to a refund.
Local Tales reserves the right to refuse participation to any individual whose behavior or abilities compromise the safety or well-being of themselves or others. This policy applies to all activities and is not grounds for refund.
Participants understand that some activities may involve alcohol consumption and accept full responsibility for their behavior, health, and safety throughout the tour. Activities may include walking on busy streets, uneven or cobblestone surfaces, public transport, stairways, narrow passages, or other environments unfamiliar to the participant.
Local Tales does not provide travel insurance as part of our services. We strongly recommend that all customers obtain comprehensive travel insurance to protect against unforeseen circumstances such as trip cancellations, medical emergencies, lost luggage, or travel delays.
It is the customer’s responsibility to ensure they have the appropriate coverage for their specific needs. Travel insurance should be arranged independently and should cover the entire duration of the trip. We advise reviewing your insurance policy carefully to ensure it provides adequate protection for your travel arrangements.
Our tourist guides are all professionals officially licensed by the Greek Ministry of Tourism.
Licensed, professional tourist guides in Greece are required to carry and display an official, government-issued photo ID card or badge, issued by the Ministry of Tourism. This is a light blue, official ID badge displaying the guide’s photo, name, registration number, and permitted languages. This card signifies they have passed rigorous training and are authorized by law (under Law 710/77 in Greece) to guide in archaeological, historical, and cultural sites, monuments and museums.
Verification: Visitors have the right to ask for this ID to confirm the guide’s legitimacy and to avoid illegal, uncertified guiding.
The standard language for all private guided tours is English. All other languages are provided only on request basis. Additional languages that we offer: French, Italian, Spanish, Polish, German, Dutch, Ukrainian, Russian, Turkish (always subjected to availability).
Please click here to review our Privacy Policy, which also governs the use of this website.